Pytch provides outreach automation tools. This Acceptable Use Policy ("AUP") defines what constitutes acceptable and prohibited use. Violations may result in immediate account suspension.
Permitted Uses
- Sending personalized business outreach to relevant professional contacts
- PR outreach to journalists and editors covering relevant topics
- B2B sales prospecting to decision-makers at target companies
- Follow-up communications with contacts who have previously engaged
- Any legitimate business communication that complies with applicable law
Prohibited Uses
Spam & Bulk Email
- Sending unsolicited bulk commercial email (spam) to any recipient
- Sending identical or near-identical messages to large numbers of recipients without personalization
- Using purchased, rented, or harvested mailing lists
Deception & Fraud
- Impersonating any person, organization, or brand
- Falsifying email headers or sender information
- Sending phishing emails or social engineering attacks
- Making false or misleading claims about your product, service, or identity
Harassment & Harm
- Sending threatening, abusive, defamatory, or harassing content
- Targeting individuals with repeated unwanted contact after opt-out requests
- Any content that incites violence, hatred, or discrimination
Legal Violations
- Violating CAN-SPAM, GDPR, CASL, PECR, or any applicable email or privacy law
- Failing to honor unsubscribe or opt-out requests
Email Sending Standards
Users must:
- Only send from their own verified Gmail account
- Include accurate sender identification in all emails
- Include a mechanism for recipients to opt out of further contact (where legally required)
- Maintain a sender reputation — high bounce rates or spam complaints may trigger account review
Enforcement
We monitor for abuse through automated signals (bounce rates, spam reports) and manual review. Violations may result in warnings, temporary suspension, or permanent account termination.
Reporting Abuse
If you receive an email sent via Pytch that violates this policy, please report it to pytch.cc@gmail.com with the full email headers.